SR. QUALITY ASSURANCE ANALYST, SERVICE SUPPORT OPERATIONS
Company: Rivian
Location: Plymouth
Posted on: October 7, 2024
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Job Description:
About Rivian
Rivian is on a mission to keep the world adventurous forever. This
goes for the emissions-free Electric Adventure Vehicles we build,
and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply
accepting what has always been done. We reframe old problems, seek
new solutions and operate comfortably in areas that are unknown.
Our backgrounds are diverse, but our team shares a love of the
outdoors and a desire to protect it for future generations.
Role Summary
We are seeking a detail-oriented Senior Quality Assurance Analyst
with a strong focus on data analytics to join our team. As a key
member of Service Support Operations, you will be responsible for
ensuring the quality and consistency of Service Support across all
processes and communication channels. In this role, you will be
driving quality improvements within Service Support Operations
through analyzing data, identifying trends, and providing
actionable recommendations based on your findings.
Responsibilities
Equal Opportunity
Rivian is an equal opportunity employer and complies with all
applicable federal, state, and local fair employment practices
laws. All qualified applicants will receive consideration for
employment without regard to race, color, religion, national
origin, ancestry, sex, sexual orientation, gender, gender
expression, gender identity, genetic information or
characteristics, physical or mental disability, marital/domestic
partner status, age, military/veteran status, medical condition, or
any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is
accessible for persons with disabilities. If you have a disability
or limitation, such as those covered by the Americans with
Disabilities Act, that requires accommodations to assist you in the
search and application process, please email us at
candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or
personal data (within the meaning of the applicable data protection
laws) when you apply for employment and/or participate in our
recruitment processes (Candidate Personal Data). This data includes
contact, demographic, communications, educational, professional,
employment, social media/website, network/device, recruiting system
usage/interaction, security and preference information. Rivian may
use your Candidate Personal Data for the purposes of (i) tracking
interactions with our recruiting system; (ii) carrying out,
analyzing and improving our application and recruitment process,
including assessing you and your application and conducting
employment, background and reference checks; (iii) establishing an
employment relationship or entering into an employment contract
with you; (iv) complying with our legal, regulatory and corporate
governance obligations; (v) recordkeeping; (vi) ensuring network
and information security and preventing fraud; and (vii) as
otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal
personnel who have a need to know such information in order to
perform their duties, including individuals on our People Team,
Finance, Legal, and the team(s) with the position(s) for which you
are applying; (ii) Rivian affiliates; and (iii) Rivian's service
providers, including providers of background checks, staffing
services, and cloud services.
Rivian may transfer or store internationally your Candidate
Personal Data, including to or in the United States, Canada, the
United Kingdom, and the European Union and in the cloud, and this
data may be subject to the laws and accessible to the courts, law
enforcement and national security authorities of such
jurisdictions.
Please see our Candidate Data Privacy Notice for more
information.
Please note that we are currently not accepting applications from
third party application services.
To any candidates interested in a position with Rivian, please be
aware of recruiting phishing scams impersonating Rivian. As a
general practice, Rivian recruiting does not conduct interviews or
communicate with candidates over Microsoft Teams.
Please visit Rivian's Careers page for career opportunities at
Rivian. If you believe you may have been a victim of identity theft
because of the phishing scam impersonating Rivian, please go to
www.IdentityTheft.gov where you can report and recover from
identity theft. For more information about recommended computer
security practices, please go to resources on the FTC's consumer
information site where you can learn how to protect yourselves
online and avoid phishing attacks.
Keywords: Rivian, Rochester Hills , SR. QUALITY ASSURANCE ANALYST, SERVICE SUPPORT OPERATIONS, Professions , Plymouth, Michigan
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