Manager, Client Experience

Company: Resolute Digital, a Weber Shandwick Company
Location: Detroit
Posted on: November 6, 2024

Job Description:

Weber Shandwick is seeking a Manager (Account Supervisor level) to join our Client Experience team within our Consumer Practice, focused on a major automotive client. This candidate will have account management and media relations experience. Ideally, this candidate has some auto experience as well.We are open to candidates who can work a hybrid schedule from Detroit or one of our other office locations. This role will report to the Detroit office.Are you a candidate with a passion for working within a fast-paced, integrated team? Who is familiar with the current media landscape across verticals (consumer, auto, tech), has an interest in the growing creator economy, is in tune with culture, is endlessly curious, and who has proven experience leading teams to execute strategic campaigns? Then this role is for you.What You Will Be DoingThe Essentials

• Thinking: Has intellectual curiosity, creativity and critical thinking skills; is able to connect the dots and evaluate opportunities strategically to ensure they break through and deliver on client goals.
• Earned-First Storytelling: Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.
• Management: Strong project management skills with the ability to work with team members on work that meets client needs and deadlines. Works well in a fast-paced environment, and thinks one step ahead.
• Communication: Speaks, writes and edits succinctly and in a compelling manner.
• Client Service: A record of exceptional client service with the ability to counsel and interact effectively with senior management at client organizations.
• Interpersonal: Fosters strong working relationships, whether it's on a team, across geographies or independently.
• Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it's a client-facing email, a strategic deck, a narrative, a recap report - or even an internal chat.
• Obsession with Culture: A clear understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences.
• Business Acumen: Align talent strategies to drive business goals.
• Proactivity: Exhibit relentless pursuit for new and innovative talent strategies.
• Collaboration: Build strong relationships at all levels across the organization.
• Critical Thinking: Ask probing questions; anticipate and address critical talent gaps and needs.
• Conflict Resolution: Possess sound judgment and savvy in navigating and resolving complex talent and organizational issues.Basic Qualifications
  • Bachelor's Degree in Marketing, Communications, Public Relations.
  • 4 to 5 years' relevant experience.The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
    • Medical
    • Vision
    • 401k (with employer match)
    • Tuition Reimbursement
    • Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul.
    • Short-Term Disability
    • Paid Employee Family Leave
    • Family Building BenefitWeber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.#LI-RJ1
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Keywords: Resolute Digital, a Weber Shandwick Company, Rochester Hills , Manager, Client Experience, Executive , Detroit, Michigan